Service Notifications

Service Notifications

Terrastar e-Commerce system maintenance

17/10/2018
  Terrastar e-Commerce system maintenance: Please be advised that planned maintenance will be undertaken on systems associated with the TerraStar e-Commerce System for a two hour ... Read More

All TERRASTAR Users: AORW SERVICE INTERRUPTION.

16/09/2018
All TerraStar Users: AORW SERVICE INTERRUPTIONThe TerraStar services on the AORW satellite suffered an interruption from 09:40 UTC until 09:45 UTC, today the 16th September 2018. The to... Read More

Terrastar e-Commerce System Maintenance

11/09/2018
  Terrastar e-Commerce System Maintenance has now been completed successfully and all systems are available again for use.... Read More

Terrastar e-Commerce System Maintenance:

11/09/2018
  Terrastar e-Commerce System Maintenance: Planned maintenance will commence on systems associated with the TerraStar e-Commerce System in the next few minutes. Confirmation will ... Read More

Final Reminder - Terrastar e-Commerce System Maintenance:

10/09/2018
Final Reminder - Terrastar e-Commerce System Maintenance: Please be reminded that planned maintenance will be undertaken on systems associated with the TerraStar e-Commerce System for... Read More

Terrastar e-Commerce System Maintenance

04/09/2018
Terrastar e-Commerce System Maintenance: Please be reminded that planned maintenance will be undertaken on systems associated with the TerraStar e-Commerce System for a thirty (30) minut... Read More

Terrastar e-Commerce System Maintenance:

28/08/2018
                               &nbs... Read More

All VERIPOS Users: IOR SERVICE OUTAGE RESOLVED.

15/08/2018
The TerraStar service on the IOR satellite was unavailable from 08:50 UTC on the 15th of August 2018 until 08:54 UTC on August 15th. The total outage was 4 minutes. This has now been res... Read More

All TERRASTAR Users: IOR SERVICE OUTAGE.

09/07/2018
All TERRASTAR Users: IOR SERVICE OUTAGE. The TERRASTAR service on the IOR satellite experienced an outage between 03:48 UTC and 03:59 UTC on 09/07/2018, today. This issue has now been resol... Read More

All VERIPOS Users: 25E SERVICE OUTAGE RESOLVED.

07/07/2018
All VERIPOS Users: 25E SERVICE OUTAGE RESOLVED. The VERIPOS service on the 25E satellite has now been restored. This VERIPOS service suffered an outage between 02:23 UTC on the 06th of July... Read More

All TERRASTAR Users: 25E SERVICE OUTAGE **UPDATE**

06/07/2018
The satellite provider, Inmarsat, have identified the issue impacting the 25E Satellite and currently estimate a resolution and return to service within the next 12 hours. All services remai... Read More

All TERRASTAR Users: 25E SERVICE OUTAGE

06/07/2018
  All TERRASTAR Users: 25E SERVICE OUTAGE   The Terrastar service on the 25E satellite is currently offline.   INMARSAT are investigating the issue and an update will... Read More

All TERRASTAR Users: 25E SERVICE OUTAGE **UPDATE**

06/07/2018
The satellite provider, Inmarsat are continuing to investigate the issue with loss of network services on the 25E Satellite, currently Inmarsat are unable to give a time frame for the re... Read More

Terrastar e-Commerce System Maintenance

26/06/2018
Terrastar e-Commerce system maintenance: Please be advised that planned maintenance has now been completed and the system is now available for use.... Read More

Terrastar e-Commerce System Maintenance

19/06/2018
Terrastar e-Commerce system maintenance: Please be advised that planned maintenance will be undertaken on systems associated with the TerraStar e-Commerce System for a two hour period ... Read More

Terrastar e-Commerce System Maintenance

05/06/2018
Terrastar e-Commerce System Maintenance   The TerraStar e-Commerce System maintenance has been successfully completed and the system is now available... Read More

Terrastar e-Commerce System Maintenance

05/06/2018
Terrastar e-Commerce System Maintenance The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07:00 and 11:00 UTC today, i.e. Tuesday 5th June 2018... Read More

Terrastar e-Commerce System Maintenance

04/06/2018
Terrastar e-Commerce System Maintenance   The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07:00 and 11:00 UTC tomorrow, i.e. Tuesday 5th Ju... Read More

All Terraster Users: Intermittent Signal on AORW Services

29/05/2018
All Terraster Users: Intermittent Signal on AORW Services Terrastar services via the AORW Satellite are experiencing intermittent signal latencies due to severe weather conditions at the Inm... Read More

Terrastar e-Commerce System Maintenance

29/05/2018
Terrastar e-Commerce System Maintenance The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07:00 and 11:00 UTC on Tuesday 5th June 2018.... Read More

All Terrastar Users: POR SERVICE INTERRUPTIONS RESOLVED.

15/05/2018
                               &nbs... Read More

Interruptions on TERRASTAR POR service

15/05/2018
Interruptions on TERRASTAR POR service We have been noticing varied minor interruptions with POR, these disturbances however brief may be frequent enough to disrupt service. Work is ongoi... Read More

All TERRASTAR Users: AORE SERVICE OUTAGE. RESOLVED

05/05/2018
The TerraStar service on the AORE satellite suffered an outage on the 05th May 2018, between 03:56 UTC and 04:00 UTC, for a total of 4 minutes.All other TerraStar services remained operation... Read More

Terrastar e-Commerce system maintenance completed

27/03/2018
  The TerraStar e-Commerce System maintenance has successfully completed and system is now available    ... Read More

Terrastar e-Commerce System Maintenance

27/03/2018
Terrastar e-Commerce System Maintenance: The TerraStar e-Commerce System will be taken offline for maintenance between approximately 08:00 and 10:00 UTC today, i.e. Tuesday 27th March 2018.... Read More

Terrastar e-Commerce System Maintenance

26/03/2018
Terrastar e-Commerce System Maintenance: The TerraStar e-Commerce System will be taken offline for maintenance between approximately 08:00 and 10:00 UTC tomorrow, i.e. Tuesday 27th March 20... Read More

Terrastar e-Commerce System Maintenance

20/03/2018
The TerraStar e-Commerce System will be taken offline for maintenance between approximately 08:00 and 10:00 UTC on Tuesday 27th March 2018.... Read More

All TERRASTAR Users: AORE SERVICE OUTAGE. RESOLVED

20/03/2018
The TerraStar service on the AORE satellite suffered an outage on the 20th March 2018, between 19:45 UTC and 19:48 UTC, for a total of 3 minutes.All other TerraStar services remained operati... Read More

Terrastar e-Commerce system maintenance:

27/02/2018
Terrastar e-Commerce system maintenance: Please be advised that planned maintenance has been completed and that the system is now available again.... Read More

TerraStar e-Commerce system maintenance:

20/02/2018
Issued: 20/02/2018 11:25 Please be advised that planned maintenance will be undertaken on systems associated with the TerraStar e-Commerce System from 08:00 UTC on Tuesday 27th February 20... Read More

All TERRASTAR Users: 143.5E SERVICE OUTAGE RESOLVED.

17/02/2018
The TerraStar service on the 143.5E satellite has now been restored. This Terrastar service suffered an outage on the 17th February 2018, between 07:33 UTC and 15:06 UTC, for a total of 07 h... Read More

All TERRASTAR Users: 143.5E SERVICE OUTAGE UPDATE

17/02/2018
The Terrastar service on the 143.5E satellite is currently unavailable.  This is due to ongoing altitude control issues with the 143.5E satellite, All other Terrastar services remain o... Read More

All Terrastar Users: 143.5E SERVICE OUTAGE

16/02/2018
                               &nbs... Read More

All TERRASTAR Users: AORW SERVICE OUTAGE.RESOLVED

08/02/2018
All TerraStar Users: AORW SERVICE INTERRUPTION RESOLVED. The TerraStar service on the AORW satellite suffered interruption on the 8th February 2018, between 11:42 UTC and 11:47 UTC, for a to... Read More

Terrastar e-Commerce System Maintenance

23/01/2018
Terrastar e-Commerce system maintenance: Please be advised that planned maintenance has been completed and that the TerraStar e-Commerce System is available for use... Read More

REMINDER: Terrastar e-Commerce system maintenance

22/01/2018
REMINDER: Terrastar e-Commerce system maintenance: Please be advised that planned maintenance will be undertaken on the TerraStar e-Commerce System from 08:00 UTC on Tuesday 23rd January 20... Read More

Terrastar e-Commerce system maintenance:

19/01/2018
                                                      &... Read More

All TERRASTAR Users: 98W TERRASTAR Service Back Online.

14/12/2017
All TERRASTAR Users: 98W TERRASTAR Service Back Online. The TERRASTAR services on the 98W satellite suffered an outage between 07:25 and 08:36 today the 14th December 2017. The TERRAST... Read More

All Terrastar Users: 98W SERVICE OUTAGE.

14/12/2017
All Terrastar Users: 98W SERVICE OUTAGE. The Terrastar services on the 98W satellite are currently experiencing an outage. Inmarsat are investigating the cause of the outage All servi... Read More

All TERRASTAR Users: POR SERVICE OUTAGE.RESOLVED

14/12/2017
All TERRASTAR Users: POR SERVICE OUTAGE. The Terrastar services on the POR satellite suffered a 1 hr 46 minute outage between 21:57 and 23:43 UTC, today the 13th DEcember 2017. This was du... Read More

All TERRASTAR Users: POR SERVICE OUTAGE.RESOLVED

14/12/2017
All TERRASTAR Users: POR SERVICE OUTAGE. The Terrastar services on the POR satellite suffered a 1 hr 46 minute outage between 21:57 and 23:43 UTC, on the 13th December 2017. This was due t... Read More

All TERRASTAR Users: POR SERVICE OUTAGE.

13/12/2017
All TERRASTAR Users: POR SERVICE OUTAGE The Terrastar service is currently experiencing an outage on the POR satellite.All services remain operational on the 143.5E and 98W satellites.The i... Read More

All Terrastar Users: 143.5E SERVICE DEGRADATION.

23/11/2017
                               &nbs... Read More

All TERRASTAR Users: AORE SERVICE BACK ONLINE

22/11/2017
All TERRASTAR Users: AORE SERVICE BACK ONLINE The Terrastar services on the AORE satellite suffered an outage of 58 mins between 11:31 and 12:29 UTC, on the 21st November 2017. This was d... Read More

TerraStar e-Commerce System maintenance

21/11/2017
The TerraStar e-Commerce System maintenance of Tuesday 21st November 2017 has now been successfully completed and the system is back online.... Read More

All TERRASTAR Users: AORE SERVICE OUTAGE

21/11/2017
All TERRASTAR Users: AORE SERVICE OUTAGE The Terrastar service is currently experiencing an outage on the AORE satellite.All services remain operational on the 25E and AORW satellites.The i... Read More

TerraStar e-Commerce System maintenance

21/11/2017
The TerraStar e-Commerce System maintenance outage is taking longer than anticipated. The system is expected to remain offline until 12:00 noon UTC today, Tuesday 21st November 2017... Read More

Terrastar e-Commerce System Maintenance

21/11/2017
The TerraStar e-Commerce System will be taken offline for maintenance between approximately 08:00 and 11:00 UTC today, Tuesday 21st November 2017.... Read More

Terrastar e-Commerce System Maintenance

20/11/2017
The TerraStar e-Commerce System will be taken offline for maintenance between approximately 08:00 and 11:00 UTC tomorrow, i.e. Tuesday 21st November 2017.... Read More

Terrastar e-Commerce System Maintenance

14/11/2017
  The TerraStar e-Commerce System will be taken offline for maintenance between approximately 08:00 and 11:00 UTC on Tuesday 21st November 2017... Read More

Planned Maintenance completed

09/11/2017
Planned maintenance on the TerraStar eCommerce system has now been completed and the system is available again for use.... Read More

All TERRASTAR Users: 143E SERVICE OUTAGE.

09/11/2017
All TERRASTAR Users: 143E SERVICE OUTAGE The Terrastar services on the 143E satellite suffered degradation between 03:43 and 04:19 UTC, today the 09th November 2017. This was due to a trac... Read More

Terrastar e-Commerce System Maintenance

08/11/2017
Terrastar e-Commerce System Maintenance REMINDER: Planned maintenance will be undertaken on systems associated with the Terrastar eCommerce System from 08:00 UTC on Thursday 9th November 2... Read More

Planned Maintenance Completed

07/11/2017
Planned maintenance on the TerraStar eCommerce system has now been completed and the system is available again for use... Read More

Planned Maintenance

07/11/2017
    REMINDER: Planned maintenance will be undertaken on systems associated with the Terrastar eCommerce System from 08:00 UTC today. Work will last approximately one hour and for... Read More

Planned maintenance

07/11/2017
                                                      &... Read More

All TERRASTAR Users: AORE SERVICE INTERRUPTION RESOLVED.

31/10/2017
All TERRASTAR Users: AORE SERVICE INTERRUPTION RESOLVED. The TERRASTAR service on the AORE satellite suffered disruption on the 31st October 2017, between 15:00 UTC and 15:04 UTC , for a tot... Read More

Terrastar e-Commerce System Maintenance

31/10/2017
Terrastar e-Commerce System Maintenance Planned maintenance will be undertaken on systems associated with the Terrastar eCommerce System next week that will lead to periods of disruption at... Read More

98W Service Outage Notice

30/10/2017
All TERRASTAR Users: 98W Veripos Service Back Online. The TERRASTAR services on the 98W satellite suffered a 19 minute outage between 08:59 and 09:18 UTC, today the 30th October 2017. This w... Read More

All TERRASTAR Users: 98W SERVICE OUTAGE.

08/10/2017
All TERRASTAR Users: 98W SERVICE OUTAGE. The Terrastar services on the 98W satellite suffered a 53 minute outage between 16:28 and 17:21 UTC, today the 08th October 2017. This was due to a ... Read More

All TERRASTAR Users: 98W SERVICE OUTAGE.

08/10/2017
All TERRASTAR Users: 98W SERVICE OUTAGE.The Terrastar services on the 98W satellite are currently experiencing an outageThe satellite provider is currently investigating the cause of the out... Read More

Update to ITRF2014 of TerraStar correction services

08/09/2017
Update to ITRF2014 of TerraStar correction services On Tuesday 12th September 2017 TerraStar will update the reference frame in which its correction services are provided, transitioning fro... Read More

Terrastar e-Commerce System Maintenance Completion

29/08/2017
Terrastar e-Commerce System Maintenance Completion The Terrastar eCommerce System (TeCS) is now available following the completion of planned maintenance. ... Read More

Terrastar e-Commerce System Maintenance

29/08/2017
Terrastar e-Commerce System Maintenance The Terrastar eCommerce System (TeCS) will be unavailable for two hours today from 07:00 UTC to allow essential maintenance to take place.  Noti... Read More

Terrastar e-Commerce System Maintenance

28/08/2017
Terrastar e-Commerce System Maintenance REMINDER: The Terrastar eCommerce System (TeCS) will be unavailable for two hours on Tuesday 29th September 2017 from 07:00 UTC to allow essential ma... Read More

All TERRASTAR Users: POR SERVICE OUTAGE RESOLVED.

23/08/2017
All TERRASTAR Users: POR SERVICE OUTAGE RESOLVED. The TERRASTAR service on the POR satellite was unavailable between the times of 09:12 UTC 23rd of August 2017 and 09:27 UTC on the 23rd of A... Read More

Terrastar e-Commerce System Maintenance

14/08/2017
Terrastar e-Commerce System Maintenance Please be advised that the Terrastar eCommerce System (TeCS) will be unavailable for two hours on Tuesday 29th September 2017 from 07:00 UTC, to allo... Read More

Notification of Planned Maintenance on Terrastar 98W service - (8th August 2017) at 07:00 UTC

07/08/2017
Notification of Planned Maintenance on Terrastar 98W service - (8th August 2017) at 07:00 UTC We have been informed by Inmarsat that they will be performing maintenance on the 98W satellite... Read More

All TERRASTAR Users: 98W SERVICE OUTAGE RESOLVED

18/06/2017
All TERRASTAR Users: 98W SERVICE OUTAGE RESOLVED The previously reported 98W service disruption has now been resolved. This was due to an issue at Inmarsat's uplink site. No further outage... Read More

All TERRASTAR Users: 98W SERVICE OUTAGE.

18/06/2017
All TERRASTAR Users: 98W SERVICE OUTAGE. The Terrastar services on the 98W satellite are currently experiencing an outage The satellite provider is currently investigating the cause of the... Read More

All Terrastar Users: POR SERVICE OUTAGE

08/06/2017
All TERRASTAR Users: POR SERVICE OUTAGE. The TERRASTAR service on the POR satellite was unavailable between the times of 01:10 UTC 08th of June 2017 and 01:29 UTC on the 08th of June 2017... Read More

Terrastar e-Commerce System Maintenance

23/05/2017
Terrastar e-Commerce System Maintenance Please be advised that the TeCS is now available following scheduled maintenance earlier this morning.... Read More

Terrastar e-Commerce System Maintenance

18/05/2017
TerraStar e-Commerce System maintenance Please be advised that the TeCS will be unavailable from 06:45 until 07:15 GMT on Tuesday 23rd May to allow essential maintenance to be undertaken. ... Read More

Planned e-Commerce System Maintenance Completion

11/04/2017
    The TerraStar e-Commerce System maintenance has now been completed successfully... Read More

TerraStar e-Commerce System maintenance

11/04/2017
    The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07:00 and 14:30 UTC today, Tuesday 11th April 2017.... Read More

TerraStar e-Commerce System maintenance

10/04/2017
  The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07:00 and 14:30 UTC on Tuesday 11th April 2017    ... Read More

TerraStar e-Commerce System maintenance

04/04/2017
                               &nbs... Read More

All Terrastar Users: AORE SERVICE OUTAGE RESOLVED.

03/04/2017
                               ... Read More

All TERRASTAR Users: AORE SERVICE OUTAGE

03/04/2017
                               &nbs... Read More

All Terrastar Users: Increased Latencies Across All Veripos Services Resolved.

16/03/2017
        All Terrastar Users: Increased Latencies Across All Veripos Services Resolved.   The Terrastar services experienced periods of increased latencie... Read More

Notification of Planned Maintenance on Terrastar 98W service – (16th March 2017) at 14:00 UTC

16/03/2017
  Notification of Planned Maintenance on Terrastar 98W service – (16th March 2017) at 14:00 UTC   We have been informed by our service provider of their requirement ... Read More

Notification of Planned Maintenance on TERRASTAR 98W service – (16th March 2017) at 14:00 UTC

15/03/2017
We have been informed by our service provider of their requirement to perform essential maintenance which will result in brief interruptions of services on the TERRASTAR 98W service. This ha... Read More

POR Service Outage

01/03/2017
All TERRASTAR Users: POR SERVICE OUTAGE The TERRASTAR service on the POR satellite were unavailable from 1604 UTC to 1616 UTC. The satellite provider are currently investigating and an upd... Read More

All TERRASTAR Users: IOR SERVICE OUTAGE RESOLVED

16/02/2017
All TERRASTAR Users: IOR SERVICE OUTAGE RESOLVED The Terrastar services on the IOR satellite experienced an outage between the times of 03:03 UTC and 04:06 UTC on the 16th of February 2017... Read More

All TERRASTAR Users: IOR SERVICE OUTAGE

16/02/2017
All TERRASTAR Users: IOR SERVICE OUTAGE The TERRASTAR service on the IOR satellite is currently unavailable. The satellite provider are currently investigating and an update will follow. ... Read More

All TERRASTAR Users: Outage due to Scheduled Maintenance

26/01/2017
All TERRASTAR Users: Outage due to Scheduled Maintenance TeCS is now available following maintenance earlier this morning.... Read More

All TERRASTAR Users: Outage due to Scheduled Maintenance

26/01/2017
All TERRASTAR Users: Outage due to Scheduled Maintenance As previously advised, there will be an outage from 8am UTC to 10am UTC to allow scheduled maintenance to take place. Confirmation ... Read More

Outage of the TerraStar eCommerce system

16/01/2017
Previously a Terrastar eCommerce System outage was advertised for Thursday 19th January (this Thursday). Please be advised that this has been postponed. There will now be no outage on Thur... Read More

All VERIPOS Users: Intermittent Network Issues Across All Veripos Services Resolved.

12/01/2017
  All VERIPOS Users: Intermittent Network Issues Across All Veripos Services Resolved. We have experienced intermittent issues across all services between the times of 07:20 UTC and ... Read More

All TERRASTAR Users: Intermittent Network Issues Across All Terrastar Services.

12/01/2017
All TERRASTAR Users: Intermittent Network Issues Across All Terrastar Services. We have experienced intermittent issues across all services starting from of 07:20 UTC on the 12th January ... Read More

All TERRASTAR Users: POR SERVICE OUTAGE

11/01/2017
All TERRASTAR Users: POR SERVICE OUTAGE The Terrastar services on the POR satellite experienced an outage from 22:56 UTC on the 10th of January 2017 and came back online at 23:58 on the 1... Read More

All TERRASTAR Users: AORE SERVICE OUTAGE RESOLVED

06/01/2017
All TERRASTAR Users: AORE SERVICE OUTAGE RESOLVED The Terrastar services on the AORE satellite experienced an outage between the times of 09:08 UTC and 10:07 UTC on the 6th of January 2017.... Read More

All TERRASTAR Users: AORE SERVICE OUTAGE

06/01/2017
All TERRASTAR Users: AORE SERVICE OUTAGE The Terrastar service is currently experiencing an outage on the AORE satellite. All services remain operational on the 25E and AORW satellites. Th... Read More

Outage of the TerraStar eCommerce system

05/01/2017
Outage of the TerraStar eCommerce system Please be advised that there will be a period of outage of the TerraStar eCommerce system from 8am UTC to 10am UTC on Thursday 19th January 2017... Read More

ALL TERRASTAR USERS: Leap Second 31st December 2016 Update

01/01/2017
ALL TERRASTAR USERS: Leap Second 31st December 2016 Update Following the leap second added to the official UTC time scale on December the 31st 2016. Please be aware that this all TerraStar ... Read More

ALL TERRASTAR USERS: Leap Second 31st December 2016

31/12/2016
ALL TERRASTAR USERS: Leap Second 31st December 2016 A leap second will be added to the official UTC time scale on December the 31st 2016. Please be aware that this event poses risk to satel... Read More

ALL TERRASTAR USERS: Leap Second 31st December 2016

28/12/2016
ALL TERRASTAR USERS: Leap Second 31st December 2016 A leap second will be added to the official UTC time scale on December the 31st 2016. Please be aware that this event poses risk to satel... Read More

ALL TERRASTAR USERS: IOR SERVICE DEGRADATION RESOLVED

21/12/2016
ALL TERRASTAR USERS: IOR SERVICE DEGRADATION RESOLVED The Terrastar service on the IOR satellite suffered degraded service between 23:28 UTC on the 20th of December and 00:45 UTC on Decembe... Read More

All TERRASTAR Users: Terrastar e-Commerce service notification

15/12/2016
TerraStar e-Commerce system Activation requests (test activations or standard contracts) received between approximately 04:00 and 10:00 UTC 15/12/16 have not been processed. No records of... Read More

All TERRASTAR Users: Terrastar e-Commerce System Online

15/12/2016
The TerraStar e-Commerce system is now back online following the unplanned issues purchasing new contract activations. No further issues are expected for contract activations. This issue di... Read More

All TERRASTAR Users: Terrastar e-Commerce System service alert

15/12/2016
Terrastar e-Commerce System service alert The TerraStar e-Commerce system is currently experiencing difficulties when purchasing new contract activations. This will not affect previously s... Read More

ALL TERRASTAR USERS: Planned e-Commerce System Maintenance Completion

13/12/2016
ALL TERRASTAR USERS: Planned e-Commerce System Maintenance Completion The TerraStar e-Commerce System maintenance has been completed successfully and the system is available.... Read More

ALL TERRASTAR USERS: Planned e-Commerce System Maintenance

13/12/2016
ALL TERRASTAR USERS: Planned e-Commerce System Maintenance The TerraStar e-Commerce System will be taken offline for maintenance between approximately 08:00 and 09:30 UTC today, Tuesday 13t... Read More

ALL TERRASTAR USERS: Planned e-Commerce System Maintenance

12/12/2016
ALL TERRASTAR USERS: Planned e-Commerce System Maintenance The TerraStar e-Commerce System will be taken offline for maintenance between approximately 08:00 and 09:30 UTC tomorrow, Tuesday ... Read More

All TerraStar Users: UTC leap second 31st December 2016

09/12/2016
A leap second will be added to the official UTC time scale on December the 31st 2016. Please be aware that this event poses risk to satellite navigation systems and this must be taken into a... Read More

The TerraStar e-Commerce System maintenance

09/12/2016
The TerraStar e-Commerce System maintenance The TerraStar e-Commerce System will be taken offline for maintenance between approximately 08:00 and 09:30 UTC on Tuesday 13th December 2016 &n... Read More

All TerraStar Users: 98W increased latencies between 12:13-12:17 UTC

01/12/2016
All TerraStar Users: 98W increased latencies between 12:13-12:17 UTC The TerraStar 98W service experienced higher than normal latencies between 12:13 and 12:17 UTC on the 1st December 2016. ... Read More

The TerraStar e-Commerce System maintenanc

25/10/2016
  The TerraStar e-Commerce System maintenance has now been successfully completed.   ... Read More

TerraStar e-Commerce System maintenance

25/10/2016
  The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07:00 and 13:30 UTC today, i.e. Tuesday 25th October 2016... Read More

Terrastar e-Commerce System Maintenance

19/10/2016
Terrastar e-Commerce System Maintenance The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07:00 and 13:30 UTC on Tuesday 25th October 2016.... Read More

Notification of Emergency Maintenance on TERRASTAR IOR service – (19th October 2016) at 00:00 UTC

18/10/2016
Notification of Emergency Maintenance on TERRASTAR IOR service - (19th October 2016) at 00:00 UTC We have been informed by Inmarsat of their requirement to perform critical maintenance whic... Read More

All TERRASTAR Users: 143.5E SERVICE RESTORED

07/09/2016
All TERRASTAR Users: 143.5E Terrastar Service Back Online. Inmarsat 143.5E Satellite was unavailable from 14:06 UTC on the 7th of September 2016 and came back online at 14:18 UTC. This was... Read More

All TERRASTAR Users: 143.5E SERVICE OUTAGE

07/09/2016
All TERRASTAR Users: 143.5E SERVICE OUTAGE The Terrastar service on the 143.5E satellite are currently unavailable due to an issue at the uplink site. Inmarsat are aware and investigatin... Read More

All TerraStar Users: TerraStar C Service Interruption

01/09/2016
All TerraStar Users: TerraStar C Service Interruption TerraStar C service experienced an interruption between 15:03 and 15:06 UTC on the 1st of September 2016. This service has now been fu... Read More

All TerraStar Users: 25E Service Disruption Resolved

01/09/2016
All TerraStar Users: 25E Service Disruption Resolved 25E service disruption has now been resolved.This was due to an issue at the Uplink site. No further outages are expected.We apologise f... Read More

All TerraStar Users: 25E Service Disruption

01/09/2016
All TerraStar Users: 25E Service Disruption The 25E Service is currently unavailable.Work to bring the service back up & will be resolved asap.A further notification email will be sent ... Read More

Terrastar e-Commerce system maintenance

15/08/2016
Terrastar e-Commerce system maintenance The TerraStar e-Commerce System maintenance has been successfully completed and the system is now available... Read More

Terrastar e-Commerce system maintenance

15/08/2016
The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07:00 and 09:00 UTC on Monday 15th August 2016.   ... Read More

All TERRASTAR Users: Terrastar e-Commerce system maintenance

12/08/2016
All TERRASTAR Users: Terrastar e-Commerce system maintenance The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07:00 and 09:00 UTC on Monday 15th A... Read More

All TERRASTAR Users: AORE Service Restored

01/08/2016
All TERRASTAR Users: AORE Service Restored The Terrastar services on the AORE experienced an outage from 17:35 UTC until 18:42 UTC. INMARSAT have confirmed the issue at the uplink s... Read More

ALL TERRASTAR USERS: Planned e-Commerce System Maintenance

19/07/2016
"The TerraStar e-Commerce System will be taken offline for maintenance between approximately 08:00 and 11:00 UTC today, Tuesday 19th July 2016   ... Read More

Terrastar e-Commerce system maintenance

18/07/2016
Terrastar e-Commerce system maintenance The TerraStar e-Commerce System will be taken offline for maintenance between approximately 08:00 and 11:00 UTC tomorrow, Tuesday 19th July 2016.... Read More

Terrastar e-Commerce system maintenance:

14/07/2016
The TerraStar e-Commerce System will be taken offline for maintenance between approximately 08:00 and 11:00 UTC on Tuesday 19th July 2016.    ... Read More

All TERRASTAR Users: 98W Service Interruption

07/07/2016
  All TERRASTAR Users: 98W Service Interruption The Terrastar service on the 98W satellite experienced an outage from 1248 UTC until 1253 UTC. INMARSAT have confirmed that this was du... Read More

ALL TERRASTAR USERS: COMPLETED - Notification of Planned Maintenance on Terrastar IOR service

07/06/2016
COMPLETED - Notification of Planned Maintenance on Terrastar IOR service - (7th June 2016) at 21:00 UTC The previously notified planned maintenance of the Terrastar IOR service by Inmarsat ... Read More

ALL TERRASTAR USERS: Planned IOR Maintenance

07/06/2016
ALL TERRASTAR USERS: Planned IOR Maintenance Notification of Planned Maintenance on IOR service - (7th June 2016) at 21:00 UTC We have been informed by our service provider of their requir... Read More

ALL TERRASTAR USERS: Planned IOR Maintenance

06/06/2016
ALL TERRASTAR USERS: Planned IOR Maintenance Notification of Planned Maintenance on IOR service - (7th June 2016) at 21:00 UTC We have been informed by our service provider of their requir... Read More

All Terrstar Users: IOR SERVICE DEGRADATION.

25/05/2016
  All Terrstar Users: IOR SERVICE DEGRADATION. The Terrstar service on the IOR satellite suffered Intermittent service between 13:33UTC - 13:40UTC All services remain operational on ... Read More

Notification of Planned Maintenance on TERRASTAR IOR service - (26th May 2016) at 21:30 UTC

24/05/2016
    Notification of Planned Maintenance on TERRASTAR IOR service - (26th May 2016) at 21:30 UTC We have been informed by our service provider of their requirement to perform ess... Read More

Terrastar e-Commerce system maintenance:

24/05/2016
Terrastar e-Commerce system maintenance: Please be advised that planned maintenance on sales.terrastar.net website has now been completed and the website is now available as normal.  ... Read More

Notification of Planned Maintenance on TERRASTAR AORW service – (25th May 2016) at 12:00 UTC

23/05/2016
    Notification of Planned Maintenance on TERRASTAR AORW service - (25th May 2016) at 12:00 UTC We have been informed by our service provider of their requirement to perform es... Read More

Terrastar e-Commerce system maintenance:

20/05/2016
Terrastar e-Commerce system maintenance: Please be advised that there will be a thirty minute outage of the TeCS GUI (sales.terrastar.net) on the morning of Tuesday 24th May from 07:00 ... Read More

Notification of Planned Maintenance on Terrastar AORE service – Completed

12/05/2016
      Notification of Planned Maintenance on Terrastar AORE service – Completed   The previously notified essential maintenance on the Terrastar AORE ser... Read More

Notification of Planned Maintenance on Terrastar AORE service – (12th May 2016) at 13:00 UTC

12/05/2016
    Notification of Planned Maintenance on Terrastar AORE service – (12th May 2016) at 13:00 UTC   We have been informed by our service provider of their requi... Read More

All Terrastar Users: 143E Service Disruption

08/05/2016
All TerraStar Users: 143.5 Service Disruption   The 143.5 Service is currently unavailable. Work to bring the service back up is currently ongiong & will be resolved asap. A fur... Read More

All Terrastar Users: 143E Service Disruption Resolved

08/05/2016
All TerraStar Users: 143E Service Disruption   The previously reported 143E service disruption has now been resolved. This was due to an issue at the Uplink site. No further outages ... Read More

All Terrastar Users: 143E Service Disruption Resolved

03/05/2016
All Terrastar Users: 143E Service Disruption The previously reported 143E service disruption has now been resolved. This was due to an issue at the uplink site. No further outages are expe... Read More

All Terrastar Users: 143E Service Disruption

03/05/2016
All Terrastar Users: 143E Service Disruption The 143E Service is currently unavailable. Work to bring the sevice back up is currently ongoing & will be resolved asap. A further notifi... Read More

Terrastar e-Commerce system maintenance

03/05/2016
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System maintenance has now been successfully completed... Read More

Terrastar e-Commerce system maintenance

03/05/2016
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System will be taken offline for maintenance between approximately 06.00 and 08.00 UTC today, Tuesday 3rd May 2016.... Read More

Terrastar e-Commerce system maintenance

02/05/2016
Terrastar e-Commerce system maintenance The TerraStar e-Commerce System will be taken offline for maintenance between approximately 06.00 and 08.00 UTC on Tuesday 3rd May 2016.... Read More

errastar e-Commerce system maintenance:

27/04/2016
The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07:00 and 09:00 UTC on Tuesday 3rd May 2016... Read More

Terrastar e-Commerce system maintenance completion:

21/04/2016
Terrastar e-Commerce system maintenance completion: All planned maintenance has now been completed successfully and the TerraStar e-Commerce system is now fully operational again.... Read More

Terrastar e-Commerce system maintenance:

21/04/2016
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System will be unavailable today between 07.30 and 08:00 UTC to allow essential maintenance to take place. ... Read More

Terrastar e-Commerce system maintenance

20/04/2016
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System will be unavailable between 07.30 and 08:00 UTC on Thursday 21st April to allow essential maintenance to take place.... Read More

Terrastar e-Commerce system maintenance

18/04/2016
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System will be unavailable between 07.30 and 08:00 UTC on Thursday 21st April to allow essential maintenance to take place.... Read More

All TERRASTAR Users: Outage of Ultra Service Resolved

17/04/2016
    All TERRASTAR Users: Outage of Ultra Service Resolved The TERRASTAR Ultra & Ultra2 services recently experienced an outage. This service has now been fully restored. Th... Read More

Terrastar e-Commerce system maintenance:

14/04/2016
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System will be unavailable between 07.30 and 08:00 UTC on Thursday 21st April to allow essential maintenance to take place... Read More

Terrastar e-Commerce system maintenance

06/04/2016
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System maintenance has successfully been completed and the system is now available. Thank you for your patience during thi... Read More

Terrastar e-Commerce system maintenance

06/04/2016
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07.00 and 16.30 UTC today, Wednesday 6th April 2016... Read More

Terrastar e-Commerce system maintenance

05/04/2016
Terrastar e-Commerce system maintenance The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07.00 and 16.30 UTC on Wednesday 6th April 2016.  ... Read More

All TERRASTAR Users: AORE SERVICE DISRUPTION

03/04/2016
All TERRASTAR Users: AORE SERVICE DISRUPTION The TERASTAR service on the AORE satellite suffered from a service disruption between 07:11 and 07:21 UTC. Inmarsat are presently investigating... Read More

All Terrastar Users: 25E SERVICE OUTAGE – Resolved

31/03/2016
Terrastar services on 25E satellite have now been fully restored. All Terrastar services were available on AORE and IOR throughout this outage. No further outages are expected. If you have... Read More

Terrastar e-Commerce system maintenance:

31/03/2016
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07.00 and 16.30 UTC on Wednesday 6th April 2016.  ... Read More

All TERRASTAR Users: 25E SERVICE OUTAGE

30/03/2016
All TERRASTAR Users: 25E SERVICE OUTAGE Please note that Terrastar services on 25E satellite were unavailable due to emergency maintenance carried out by the satellite provider. These servi... Read More

All TERRASTAR Users: AORE SERVICE OUTAGE - Resolved

13/03/2016
All TERRASTAR Users: AORE SERVICE OUTAGE - Resolved All Terrastar services on the AORE satellite are fully restored. No further outages are expected. Apologies for any inconvenience cause... Read More

All TERRASTAR Users: AORE SERVICE OUTAGE

13/03/2016
  All TERRASTAR Users: AORE SERVICE OUTAGE The Terrastar service is currently experiencing an outage on the AORE satellite. All services remain operational on the 25E and AORW satell... Read More

All TERRASTAR Users: Intermittent Network Issues Across All Terrastar Services.

23/02/2016
    All TERRASTAR Users: Intermittent Network Issues Across All Terrastar Services. We have experienced intermittent issues across all services between the times of 15:58 UTC ... Read More

ALL TERRASTAR USERS: Planned e-Commerce System Maintenance

03/02/2016
ALL TERRASTAR USERS: Planned e-Commerce System Maintenance Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System will be taken offline for maintenance between appro... Read More

Terrastar e-Commerce system maintenance:

03/02/2016
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System will be taken offline for maintenance between approximately 08.00 and 13.30 UTC today, Wednesday 3rd February 201... Read More

Terrastar e-Commerce system maintenance

03/02/2016
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System maintenance has now been successfully completed.   ... Read More

Terrrastar e-Commerce system maintenance

02/02/2016
The TerraStar e-Commerce System will be taken offline for maintenance between approximately 08:00 and 13:30 UTC on Wednesday 3rd February 2016... Read More

ALL TERRASTAR USERS: Planned TeCS Maintenance

27/01/2016
ALL TERRASTAR USERS: Planned TeCS Maintenance TeCS maintenance that was planned from 07:30 UTC on Wednesday 27th January 2016 has now been completed successfully.... Read More

ALL TERRASTAR USERS: Planned TeCS Maintenance

25/01/2016
ALL TERRASTAR USERS: Planned TeCS Maintenance TeCS will be unavailable for around fifteen minutes from 07:30 UTC on Wednesday 27th January 2016 to allow planned maintenance to proceed.... Read More

Terrastar e-Commerce system maintenance:

19/01/2016
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System maintenance scheduled for between 08.00 and 13.00 UTC on Wednesday 20th January 2016 has been postponed a replace... Read More

Terrastar e-Commerce system maintenance:

15/01/2016
The Terrastar e-Commerce System will be taken offline for maintenance between approximately 08:00 and 13:00 UTC on Wednesday 20th January 2016.  ... Read More

ALL TERRASTAR USERS: Planned TeCS Maintenance

13/01/2016
ALL TERRASTAR USERS: Planned TeCS Maintenance The TerraStar e-Commerce System is now back online following the completion of Planned TeCS Maintenance, no further downtime is scheduled. ... Read More

ALL TERRASTAR USERS: Planned TeCS Maintenance

13/01/2016
  ALL TERRASTAR USERS: Planned TeCS Maintenance The TerraStar e-Commerce System will be taken offline today, Wednesday 13th January 2016 between the hours of 08:00 UTC and 09:30 UTC. ... Read More

ALL TERRASTAR USERS: Planned TeCS Maintenance

11/01/2016
ALL TERRASTAR USERS: Planned TeCS Maintenance The TerraStar e-Commerce System will be taken offline today, Monday 11th January 2016 and also on Wednesday 13th January 2016 between the hou... Read More

ALL TERRASTAR USERS: Planned TeCS Maintenance

11/01/2016
ALL TERRASTAR USERS: Planned TeCS Maintenance The TerraStar e-Commerce System is now back online, however it will be taken offline again on Wednesday 13th January 2016 between the hours of ... Read More

ALL TERRASTAR USERS: Planned TeCS Maintenance

05/01/2016
ALL TERRASTAR USERS: Planned TeCS Maintenance The TerraStar e-Commerce System will be taken offline on the days of Monday 11th January 2016 and Wednesday 13th January 2016 between the hours... Read More

All TerraStar Users: GLONASS DAY NUMBER ROLLOVER

31/12/2015
ALL TERRASTAR USERS: GLONASS DAY NUMBER ROLLOVER GLONASS day number rollover will occur at 21:00 UTC on 31 Dec 2015 . The GLONASS day number in the broadcast ephemeris will increment from 1... Read More

ALL TERRASTAR USERS: Planned TeCS Maintenance

10/12/2015
ALL TERRASTAR USERS: Planned TeCS Maintenance Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System Maintenance scheduled for Thursday 10th December 2015 has been compl... Read More

ALL TERRASTAR USERS: Planned TeCS Maintenance

10/12/2015
ALL TERRASTAR USERS: Planned TeCS Maintenance The TerraStar e-Commerce System will be taken offline on the days of Monday December 07 and Wednesday December 09 2015 between the hours of 08:... Read More

Terastar e-Commerce System Maintenance

02/12/2015
The Terrastar e-Commerce System will be taken offline for maintenance between approximately 08:00 and 11:30 UTC on Thursday 10th December 2015. This will not affect correcion signals.... Read More

Notification of Planned Maintenance on TERRASTAR 25E service.

25/11/2015
Notification of Planned Maintenance on the TERRASTAR 25E service. Maintenance has been planned for the TERRASTAR 25E service, scheduled for today (25th November 2015) at 15:00 UTC We have ... Read More

Notification of Completed Maintenance on TERRASTAR 25E service - 25th November 2015

25/11/2015
Notification of Completed Maintenance on TERRASTAR 25E service - 25th November 2015 The planned essential maintenance of 25E has been completed successfully. This was the transition of leas... Read More

AORE Service Outage

17/11/2015
The AORE Service is currently unavailable. Work to bring the sevice back up is currently ongoing & will be resolved asap. A further notification will be sent once the issue has been re... Read More

Terrastar Restoration of Veripos AORE

17/11/2015
The Terrastar Service on the AORE Satellite Beam was offline between 11:03 UTC until 11:50 UTC. The AORE Service is now back to nominal levels. TERRASTAR Services on the 25E Satellite Beam... Read More

Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System maintenance

16/11/2015
The TerraStar e-Commerce System will be taken offline for maintenance between approximately 08.00 and 11.30 UTC on Wednesday 18 November 2015. This will not affect correction signals or sche... Read More

Terrastar e-Commerce system maintenance

22/10/2015
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System is now back online following scheduled maintenance. Signals and scheduled activation/deactivation requests will not ... Read More

Terrastar e-Commerce system maintenance

22/10/2015
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System is now offline for maintenance. This will not affect signals or scheduled activation/deactivation requests. A furthe... Read More

Terrastar e-Commerce system maintenance

22/10/2015
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07.00am and 1:30pm UTC Today (Thursday 22nd October... Read More

Terrastar e-Commerce system maintenance

21/10/2015
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07.00 and 11:00 UTC on Wednesday 21st October 2015. This... Read More

Terrastar e-Commerce system maintenance

21/10/2015
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System maintenance has now been successfully completed. ... Read More

Terrastar e-Commerce system maintenance:

19/10/2015
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07.00am and 1:30pm UTC on Thursday 22nd October 2015. Th... Read More

Terrastar e-Commerce system maintenance:

15/10/2015
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07.00 and 11:00 UTC on Wednesday 21st October 2015.... Read More

Terrastar e-Commerce system maintenance cancelled.

13/10/2015
Terrastar e-Commerce system maintenance cancelled. The TerraStar e-Commerce System maintenance that was due to take place Wednesday 14th October will now be rescheduled for a later date. ... Read More

Terrastar e-Commerce system maintenance

07/10/2015
Terrastar e-Commerce system maintenance The TerraStar e-Commerce System will be taken offline between approximately 07.00 and 09.00 UTC on Wednesday 14th October 2015. This will not affect ... Read More

Terrastar e-Commerce system maintenance

26/08/2015
Terrastar e-Commerce system maintenance The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07.00 and 15.30 UTC on Wednesday 26th August 2015. This w... Read More

Terrastar e-Commerce system maintenance

26/08/2015
The Terrastar eCommerce system will be taken offline for maintenance between approximately 07.00 and 15.30 UTC on Wednesday 26th August 2015. This will not affect signals or scheduled activa... Read More

Terrastar e-Commerce system available

19/08/2015
Terrastar e-Commerce system available The TerraStar e-Commerce System maintenance has now been successfully completed and the system is fully available.... Read More

Terrastar e-Commerce system maintenance

19/08/2015
Terrastar e-Commerce system maintenance: The TerraStar e-Commerce System will be taken offline between approximately 07.00 and 15.30 UTC for maintenance on Wednesday 19th August 2015. This... Read More

Terrastar e-Commerce system maintenance

19/08/2015
Terrastar e-Commerce system maintenance The TerraStar e-Commerce System will be taken offline for maintenance between approximately 07.00 and 15.30 UTC today, i.e. Wednesday 19th August 201... Read More

AORE Service Interruption

16/08/2015
All users should be aware that there was an Interruption on the Terrastar AORE Service between 21:35 - 21:50 UTC. The Service has now been restored. Terrastar apologise for any inconvenien... Read More

TERRASTAR AORE Service Intermittent

30/07/2015
The Terrastar  service on the AORE Satellite beam is presently intermittent.   Inmarsat are investigating the issue.   Terrastar Services on the 25E Satellite Beam rem... Read More

Terrastar Restoration of Veripos AORE

30/07/2015
The Terrastar Service on the AORE Satellite Beam was intermittent between 08:54 UTC until 11:30 UTC. The AORE Service is now back to nominal levels. TERRASTAR Services on the 25E Satellite... Read More

AORE Service Outage

29/07/2015
The AORE Service is currently unavailable. Work to bring the sevice back up is currently ongoing & will be resolved asap. A further notification will be sent once the issue has been re... Read More

Terrastar Outage on AORE satellite - Resolved

29/07/2015
Services on the Terrastar AORE satellite were down from 09:07 UTC until 09:44 UTC but are now back online. Inmarsat are currently investigating the cause. We apologise for any inconvenienc... Read More

All TERRASTAR Users: Terrastar e-Commerce System is back online.

14/07/2015
The TerraStar e-Commerce System is now back on-line and available for use following the earlier planned outage.... Read More

All TERRASTAR Users: Terrastar e-Commerce Planned Maintenance

13/07/2015
Terrastar e-Commerce system maintenance. The TerraStar e-Commerce System will be taken offline between approximately 07.00 and 11.30 UTC for maintenance July 14 2015. This will not affect si... Read More

Terrastar e-Commerce system maintenance – Change of Date

06/07/2015
Terrastar e-Commerce system maintenance - Change of Date. The outage which was previously scheduled for Friday 3 July 2015 has now been postponed until Monday 6 July. The TerraStar e-Commer... Read More

TerraStar e-Commerce System is now back on-line.

06/07/2015
TerraStar e-Commerce System is now back on-line. The TerraStar e-Commerce System is now back on-line and available for use following the earlier planned outage. ... Read More

All TerraStar Users: Terrastar e-Commerce system maintenance.

03/07/2015
Terrastar e-Commerce system maintenance. The TerraStar e-Commerce System will be taken offline between approximately 10.00 and 15.00 UTC for maintenance July 03 2015. This will not affect si... Read More

All TerraStar Users: UTC leap second 30th June 2015

30/06/2015
All TerraStar Users: UTC leap second 30th June 2015 The first leap second since 2012 will be added to the official time scale on June the 30th 2015. Please be aware that this event poses co... Read More

All Terrastar Users: TerraStar D Service Degradation

30/06/2015
All TerraStar Users: APEX Service Degradation The TerraStar D Service was degraded between 21:00 UTC and 21:05 UTC on the 30th of June 2015. The cause of this issue is presently being inves... Read More

All TERRASTAR Users: Terrastar e-Commerce system maintenance

19/05/2015
Terrastar e-Commerce system maintenance The TerraStar e-Commerce System will be taken offline between approximately 09.00 and 10.00 UTC for maintenance May 19 2015. This will not affect... Read More

TerraStar e-Commerce System is now back on-line.

06/05/2015
The TerraStar e-Commerce System is now back on-line and available for use following the earlier planned outage for software updates. ... Read More

The TerraStar e-Commerce System (TeCS)

05/05/2015
The TerraStar e-Commerce System (TeCS) will be taken offline May 06 2015 between approximately 0700 UTC and 1430 UTC to implement a new software release. This will not affected scheduled... Read More

Terrastar e-Commerce system maintenance

16/04/2015
The TerraStar e-Commerce System will be taken offline between approximately 07.00 and 11.00 UTC for maintenance April 17 2015. This will not affect signals or scheduled activation/deac... Read More

High HDOP Advisory 15/03/2015 (Spain)

15/04/2015
All TERRASTAR Users: Please be advised of the following notification from Navcen:  HIGH HORIZONTAL DILUTION OF PRECISION (HDOP) ADVISORY 15 APRIL 2015 Users of the Globa... Read More

TerraStar e-Commerce System (TeCS) Outage

06/04/2015
The TerraStar e-Commerce System (TeCS) will be taken offline May 06 2015 between approximately 0700 UTC and 1400 UTC to implement a new software release. This will not affected scheduled a... Read More

TerraStar e-Commerce System (TeCS) maintenance

01/04/2015
The TerraStar e-Commerce System will be taken offline between approximately 07.00 and 11.00 UTC for maintenance April 2 2015. This will not affect signals or scheduled activation/deactivati... Read More

TerraStar e-Commerce System (TeCS) maintenance restored

30/03/2015
The planned outage of the TerraStar e-Commerce System (TeCS) for maintenance has been completed & all functionality should now be restored.... Read More

All TERRASTAR Users: e-Commerce System Service Outage

29/03/2015
All TERRASTAR Users: Terrastar e-Commerce System Outage. The TerraStar e-Commerce System will be taken offline between approximately 09.00 and 13.30 UTC for maintenance March 30 2015.&... Read More

All Terrastar Users: Degradation of 143.5E service

26/03/2015
All Terrastar Users: Degradation of 143.5E ServiceThe Terrastar service on the 143.5E Satellite beam is currently experiencing degradation. All services are currently operational on IOR and... Read More

All Terrastar Users: Degradation of 143.5E Service Resolved

26/03/2015
All Terrastar Users: Degradation of 143.5E Service Resolved The problems with the 143.5E Satellite beam which had earlier experienced degradation have now been resolved. All 143.5E service... Read More

All Terrastar Users: Increased Latencies on AORE Beam

13/03/2015
Terrastar users may have experienced increased latencies on the AORE Beam between 10:57 and 11:07 UTC on 13th of March 2015. We apologise for any inconvenience this may have caused.  ... Read More

TerraStar e-Commerce System Server Maintenance

10/03/2015
The TerraStar e-Commerce System will be undergoing server maintenance on Wednesday 11th March 2015 between 08:00 and 11:00 UTC. The system will continue to run but there may be a degradati... Read More

Terrastar Degradation of AORE service

10/03/2015
All Terrastar Users: Degradation of AORE Service The Terrastar service on the AORE Satellite beam is currently experiencing degradation. All services are currently operational on 25E. Eng... Read More

Degradation of AORE service resolved

10/03/2015
All TERRASTAR Users: Degradation of AORE Service Resolved   The problems with the TERRASTAR AORE Satellite beam which had experienced degradation have now been resolved.   ... Read More

Resolved: TerraStar e-Commerce System Metadata Upload Issue

27/02/2015
The earlier reported issue on TeCS has now been resolved.End services, user records and scheduled activation requests were unaffected by this issue.... Read More

TerraStar e-Commerce System Metadata Upload Issue

27/02/2015
A potential issue has been identified with the running of the daily metadata update to the TeCS database 05:00 2015-02-27. This is being investigated and may require rerunning. If users retu... Read More

TerraStar e-Commerce System planned outage:

26/02/2015
The Terrastar e-Commerce System will be taken offline between approximately 08:00 and 09:00 GMT for maintenance February 26 2015. This will not affect Terrastar signals or scheduled... Read More

Terrastar Degradation of AORE service

19/02/2015
All Terrastar Users: Degradation of AORE Service The problems on the Terrastar AORE Satellite beam which had experienced degradation from 15:44 UTC til 16:42 UTC has now been resolved. Inm... Read More

TerraStar e-Commerce System Online Notification

09/02/2015
TerraStar e-Commerce System Online Notification: The TerraStar e-Commerce System is now back online following the planned outage between 08:00 and 09:30 today.Any previously scheduled activ... Read More

TerraStar e-Commerce System planned outage

09/02/2015
Terrastar e-Commerce System planned outage: Terrastar e-Commerce System planned outage: The Terrastar e-Commerce System will be taken offline between approximately 08:00 and 10:00... Read More

AORE Service Interuption

04/02/2015
All Terrastar Users: AORE Service Interruption   The AORE service suffered an interruption between 12:13 and 12:20 UTC 4th February 2015         Th... Read More

Terrastar e-Commerce System planned outage:

02/02/2015
Terrastar e-Commerce System planned outage: The Terrastar e-Commerce System will be taken offline between approximately 08:00 and 09:00 GMT for security updates on Monday February 2 20... Read More

TerraStar e-Commerce System planned outage:

23/01/2015
The TerraStar e-Commerce System will be taken offline between approximately 09:00 and 09:30 for server maintenance on Friday January 23 2015. This will not affect Terrastar signals or schedu... Read More

TerraStar e-Commerce System planned outage January

23/01/2015
TerraStar e-Commerce System planned outage January 23 2015   The TerraStar e-Commerce System is now back on-line and available for use following the earlier planned outage for &nb... Read More

Planned TerraStar e-Commerce System and Hub Console Outage (Modification)

14/01/2015
Planned TerraStar e-Commerce System and Hub Console Outage (Modification) The Terrastar e-Commerce System (TeCS) will be taken offline on Wednesday 14th January from 11:00 through to ... Read More

Planned TerraStar e-Commerce System and Hub Console Outage

08/01/2015
The Terrastar e-Commerce System (TeCS) will be taken offline on Tuesday 13th January from 11:00 through to 13:00 UTC to enable updates on the Hub Console. Activation and deactivations schedu... Read More

TerraStar e-Commerce System on-line:

07/01/2015
The planned outage of the TerraStar e-Commerce System (TeCS) to implement software upgrades has been completed & all functionality should now be restored... Read More

TerraStar e-Commerce System planned outage:

05/01/2015
TerraStar e-Commerce System planned outage:   The TerraStar e-Commerce System (TeCS) will be taken offline January 07 2015 between approximately 0800 UTC and 1400 UTC to implement... Read More

TerraStar e-Commerce System planned outage

22/12/2014
The Terrastar e-Commerce System (TeCS) will be taken offline December 22 2014 for approximately 1hour between 0700 UTC and 0800 UTC following on from the daily meta data updates. This will ... Read More

Beam service Intermittent

19/12/2014
All Terrastar Users: 98W, IOR & POR Service Intermittent.   The Terrastar services on the 98W, IOR & POR Satellite beams were intermittent between 09:40 UTC & 09:57 UT... Read More

Website downtime

18/12/2014
Terrastar.net website planned down time advanced notification:   The TerraStar.net website will be taken offline for routine maintenance between 00:00 and 01:00 on Jan 8 2015 Thi... Read More

Outage of POR Service

03/12/2014
All TERRASTAR Users: Outage of POR Service TERRASTAR services on the POR satellite beam experienced an outage between the times of 00:18 and 00:54 UTC. The cause of the issue experienced h... Read More

Degradation of AORE Service

24/11/2014
All TERRASTAR Users: Degradation of AORE Service TERRASTAR services on the AORE satellite beam experienced degradation between the times of 12:08 and 12:27 UTC. This would have manifested ... Read More

TerraStar e-Commerce System service alert

20/11/2014
All TERRASTAR Users: Terrastar e-Commerce System service alert The TerraStar e-Commerce system webservice is currently experiencing difficulties. This will not affect scheduled activatio... Read More

TerraStar e-Commerce System

20/11/2014
  All TERRASTAR Users: TerraStar e-Commerce System.   TerraStar e-Commerce System URL issue resolved TeCS is now available via the URL link as well as IP as normal.   W... Read More

TerraStar Support Portal Outage

17/11/2014
All TERRASTAR Users: TerraStar Support Portal Outage. The TerraStar Support Portal is currently experiencing issues and is unavailable at this time. A further notification will be sent out... Read More

TerraStar Support Portal back online

17/11/2014
All TERRASTAR Users: TerraStar Support Portal back online. The TerraStar Support Portal is back online and no further outages are expected. We apologise for any inconvenience this may have... Read More

TerraStar e-Commerce System Online Notification

13/11/2014
TerraStar e-Commerce System Online Notification: The TerraStar e-Commerce System is now back online following the brief outage earlier today, as part of the ongoing software update programme... Read More

TerraStar e-Commerce System Outage

13/11/2014
TerraStar e-Commerce System Outage Notification: The TerraStar e-Commerce System will be taken offline today, Thursday November 13 2014 between 09:00 UTC and 09:30 UTC as part of the ongoin... Read More

Planned TeCS Outage Change

08/10/2014
All Terrastar Users: Planned TeCS Outage Change The TerraStar e-Commerce System will be taken offline Wednesday October 08 2014 between 07:00 UTC and 14:30 UTC to enable the implementation ... Read More

Planned TeCS Outage Reminder

08/10/2014
All Terrastar Users: Planned TeCS Outage Reminder: The TerraStar e-Commerce System will be taken offline Wednesday October 08 2014 between 07:00 UTC and 14:30 UTC to enable the implementati... Read More

25E Service Interruption

08/10/2014
All Terrastar Users: 25E Service Interruption Terrastar services on the AORE beam experienced an outage between 03:46 UTC and 04:42 UTC The outage was caused by issues at the Land Ear... Read More

Terrastar D Service Degradation

08/10/2014
All Terrastar Users: Terrastar D Service Degradation The Terrastar D Service was degraded between 12:56 UTC and 13:01 UTC on the 8th of October 2014.   Dependant on user's positio... Read More

Planned TeCS Update Complete

08/10/2014
All Terrastar Users: Planned TeCS Update Complete: The TerraStar e-Commerce System software update has now been completed and the system is back online. Should you experience any difficulti... Read More

AORE Service Interuption

02/10/2014
All Terrastar Users: AORE Service Interruption Terrastar services on the AORE beam experienced an outage between 06:10:30 UTC and 06:13:30 UTC The total outage was for 3 minutes. The outag... Read More

Planned TeCS Outage

28/09/2014
All TERRASTAR Users: Planned TeCs Outage. The TerraStar e-Commerce System will be taken offline on Sunday 28th September 2014 between 08.00 and 08.30 UTC for essential maintenance. Shoul... Read More

Planned TeCS Outage Change

26/09/2014
The TerraStar e-Commerce System will be taken offline Tuesday October 07 2014 between 07:00 UTC and 14:30 UTC to enable the implementation of a software update. This is a change to the previ... Read More

Planned TeCS outage

24/09/2014
All TERRASTAR Users: Planned TeCs Outage.The TerraStar e-Commerce System will be taken offline Tuesday September 30 2014 between 07:00 UTC and 14:30 UTC to enable the implementation of a sof... Read More

Planned TeCS outage

05/09/2014
All TERRASTAR Users: Planned TeCs Outage. The TerraStar e-Commerce System will be taken offline Friday September 5th 2014 between 0400 and 04:30 UTC. Should this timing present any diffi... Read More

Planned TeCs Outage

10/08/2014
  All TERRASTAR Users: Planned TeCs Outage.   The TerraStar e-Commerce System will be taken offline at 10th         August 2014 b... Read More

Service Outage

31/07/2014
All TERRASTAR Users: TeCS System Outage. TerraStar e-Commerce System outage. The TeCS system is currently unavailable, our team are currently working to resolve this. Please await further u... Read More

TeCS Service Restored

31/07/2014
All TERRASTAR Users: TeCS service restored. "The earlier reported outage of the TerraStar e-Commerce System has now been resolved and all services should be online. We apologise for any di... Read More